Contact us
Email support@kieera.com for help with the app, your subscription, your account or a privacy request. Please include your iPhone model, iOS version and what happened. Do not send passwords or payment details.
Cancel Kieera Plus or a free trial
Kieera Plus is billed by Apple, so it is cancelled with Apple. Open iOS Settings, tap your name, then Subscriptions, choose Kieera, and tap Cancel. You can also get there from the app: More, then Manage subscription. You keep Plus until the end of the period you already paid for. If you are on a free trial, cancel before it ends or it converts to a paid plan. Apple's guide: How to cancel a subscription. Deleting the app or your Kieera account does not cancel the subscription.
Ask for a refund
Refunds for App Store purchases are decided by Apple, not by us. Request one at reportaproblem.apple.com, sign in with the Apple Account that made the purchase, and choose Kieera.
Restore purchases
Got a new phone, or reinstalled the app? Sign in to the same Apple Account, open the Kieera Plus screen in the app (More, then Kieera Plus) and tap Restore. If you subscribed when the app was called Miqyasi, your subscription carries over to Kieera Plus on the same Apple Account; if it does not show up, tap Restore or email us.
Delete your account
In the app go to More, then Account & data, then Delete account. This deletes your account and the data we hold on our servers, and erases everything Kieera stored on this phone and in your iCloud backup. To erase only that data and keep your account, go to More, then Delete everything. Remember to cancel any subscription separately, as above.
Request a copy of your data
Your diary is stored on your phone. You can export the last 30 days of meals (each ingredient with its grams, calories and macros) as a CSV file in More, then Account & data, then Export. To ask for a copy of any personal data we hold about you on our servers, email support@kieera.com from the address on your account (or tell us your user ID) and we will reply within 30 days. You can also ask us to correct or delete data. See the Privacy Policy for your rights.
Frequently asked questions
Do I need an account to use Kieera?
No sign-up is needed. Your meals, water, weight, goals and profile are stored on your phone, and Kieera gives you an anonymous account, identified only by a random ID, for scans, ratings and Plus. Adding your email is optional; you then sign in with a one-time code.
What happens to my meal photos?
Only if you allow it and choose to scan or describe a meal, the downscaled photo and/or text is sent through our server to Google Gemini to be recognised, and the result comes back to the app. Our servers do not store the photo (a small copy stays on your phone with the meal). We use Google's paid Gemini API: under Google's terms for paid services, Google does not use your photos, descriptions or results to improve its products, and keeps them only for a limited time to detect abuse and meet legal obligations. You can skip scanning and log manually.
How many photo scans do I get?
One photo scan a day is free, and describing a meal in words is free within a daily limit. Kieera Plus gives you unlimited scans, with a fair-use limit (currently 100 a day) that prevents abuse. Logging food manually, editing, totals and water tracking are always free and unlimited.
Does Kieera use my Apple Health data?
Only if you turn it on in More, under Apple Health. With permission, Kieera reads your weight, steps and active energy, and writes the weigh-ins you save. Health data is only read on your iPhone: it is never sent to our servers or any third party, or used for advertising, and you can change permissions any time in the Health app.
Why does Pip never look sick or sad?
Pip never gets sick or sad. It just naps. Missing a day is fine, and your fox will be ready when you are.
I had a Miqyasi subscription. Do I have to do anything?
Kieera is an update to the same App Store app, so your existing subscription carries over to Kieera Plus. If Plus does not show, sign in to the same Apple Account, open the Kieera Plus screen and tap Restore, or email us. Your Miqyasi diary does not carry over: Kieera starts with a new, empty diary.
Can I trust my calorie target?
Targets are general guidance with safety floors, not medical advice, and food recognition is an estimate. Please talk to a doctor or dietitian for medical conditions, pregnancy or eating disorders. See the health disclaimer in the Terms of Use.
If I start a free trial, how do I avoid being charged?
Cancel at least 24 hours before the trial ends, in iOS Settings, then your name, then Subscriptions, or in Kieera under More, then Manage subscription. Apple's steps are at support.apple.com/en-us/118428.